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Statutory compliance • UAE Decree-Law 14/2023 Art. 9

Permanent customer and trade complaints channel

Direct statutory escalation for order disputes, laboratory certificate variance, and Buy-Back Remedy claims under Spec § 13.2. All submissions are investigated by qualified compliance personnel with an initial 24-hour response SLA.

By submitting this dossier, you initiate formal proceedings under UAE Federal Decree-Law No. 14/2023. Buy-Back claims for material inaccuracies will trigger independent laboratory re-testing pursuant to Spec § 13.2.
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Jewelbox • Compliance & Dispute Resolution Directorate

Almas Tower, Level 54, JLT, Dubai, UAE • Dedicated Hotline: +971 4 424 5009 • Email: complaints@jewelbox.ch