Terms of sale and platform terms

1.Who we are

Jewel Box is the trade platform described in these draft terms. Verified legal operator, registration, tax and registered-office details are not yet published here. Confirm the seller identity on the issued invoice before entering into a sale or sending funds.

These terms are offered only to businesses buying for trade purposes. We do not sell to natural persons acting outside their trade or profession, and we operate no consumer checkout.

2.Admission, and why it is not automatic

There is no self-service route to an account. Every counterparty is admitted by a named person at Jewel Box, after we have collected trade licence and incorporation documents, identified the beneficial owners, and screened the entity and those owners against the United Nations Security Council consolidated list and the UAE Local Terrorist List. The decision, the person who made it and their reasons are recorded.

Screening is repeated on a schedule rather than only at onboarding, because a counterparty that is clear today may not be clear later. We may suspend access, decline an order, or end the relationship on the basis of a screening result, and we are not always able to tell you why.

3.Cashless settlement and anti-money-laundering obligations

We operate on a strictly cashless basis. We do not accept banknotes or bearer instruments in any amount or in any circumstances. Settlement is by bank transfer from an account in the name of the buying entity, reconciled against our invoice. We do not accept payment from a third party on your behalf.

As a dealer in precious metals and stones we are subject to reporting obligations under UAE Federal Decree-Law No. 10 of 2025 and Cabinet Resolution No. 134 of 2025. Ministry of Economy guidance requires a report where a transaction with a company reaches or exceeds AED 55,000, whether settled in cash or by wire, and the obligation applies even where our due diligence is complete and nothing about the transaction is unusual. Most of our transactions by value will meet that threshold. Reporting is a routine step in our process, not a signal about you.

A transaction may be held before it executes while a report is made. Where that happens you will be told that the order is under review. We may not be able to tell you more than that.

4.We sell in our own name

Jewel Box is the seller of record on every sale. We buy from or take stock on consignment from our suppliers, and we sell it to you. We are not a marketplace introducing you to a third-party seller, we are not an agent or commissionaire for a supplier, and we do not collect money on anybody's behalf. The contract of sale is between you and us.

Prices follow one published volume discount, the same for every buyer. Every piece is inspected, and inspection is included: buyers pay no inspection fee and no commission. Goods, freight, handling and applicable tax are itemised on the verified invoice before payment.

5.Invoicing and tax

An actual issued commercial invoice must be recorded and verified before payment is requested. Tax treatment and seller identity are checked against the supporting evidence. Automated e-invoice transmission has not been activated.

Applicable origin and warranty statements, including the World Diamond Council System of Warranties where relevant, need confirmation in the agreed documents. Tax treatment is assessed for the goods and your establishment and recorded on the issued invoice.

6.What we sell, described accurately

Rough diamonds. We do not deal in rough diamonds through this platform. Rough stones are governed by the Kimberley Process Certification Scheme and, in the UAE, may enter and leave only through the Dubai Diamond Exchange with the certification that scheme requires. Rough material is blocked from our ordinary flow entirely.

Kimberley Process, and what it does and does not cover. Where a piece contains stones subject to the scheme, the relevant warranty is passed through to you. The scheme addresses the financing of rebel movements through rough diamonds. It does not address state violence, labour conditions or environmental harm, and it does not apply to gold or to coloured stones. We therefore describe what the scheme covers rather than calling material “conflict-free”, which would claim more than the scheme supports.

Laboratory-grown and treated material. We sell both mined and laboratory-grown material, and we sell treated stones. Neither is prohibited and neither is concealed. Every listing carries a structured declaration by its maker of origin, treatment status and metal fineness, and that declaration is reproduced on the certificate and on the invoice. If a declaration is wrong, section 8 applies.

How we word our claims. Measurements are stated with the method and tolerance used to obtain them — for example “fineness 750 by X-ray fluorescence, tolerance ±3 parts per thousand”. Judgements are stated as opinions, formed on the material available using the techniques and equipment in use at the time of examination. We do not describe goods as verified, certified or guaranteed without saying what was tested, by what method, and when.

7.The verification record is a separate document

Each saleable piece carries an Inspection Record governed by its own Inspection Record Terms, which are separate from these terms of sale and carry their own liability regime. The certificate records what was tested, the readings obtained, the instruments used, the inspector and the date. It is a technical record, not a warranty of merchantability and not a valuation.

Inspection records are permanent and append-only. A correction supersedes the earlier version rather than replacing it, and the superseded version remains visible at the certificate's public address. Anyone holding a certificate number may verify it without an account.

8.Inspection, notification and the buy-back remedy

You have an inspection window on delivery. UAE Commercial Transactions Law Article 108 gives a buyer fifteen days to notify an apparent defect and sixty days to bring proceedings on one, and six months in the case of a hidden defect. Article 108(4) permits those periods to be varied by agreement; the periods that apply to your purchase are stated on your invoice and on the despatch note.

Where a piece is materially inconsistent with its Verification Certificate, the proposed primary remedy, subject to agreed terms and assessment, is that we repurchase the piece at the invoiced price, on presentation of the original invoice and the piece in the condition supplied. A complaint records the issue for assessment. It does not itself approve a repurchase or confirm that a refund has been paid.

9.Governing law and forum

These terms and any sale made under them are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have jurisdiction over any dispute arising out of or in connection with them.

Submit an order issue through the authenticated complaints portal. The portal records a reference and shows staff responses. A response deadline or remedy is not confirmed merely by submitting a case.